Your privacy data

LEVATA TOUR UNIPESSOAL, LDA (hereinafter referred to as “Levata Tour”), with registered

office at Caminho do Barreiro nº 5 9135-103 RIBEIRA BRAVA, Madeira Island, holder of the

Legal Person Identification Number (NIPC) within the scope of the guarantee protection of

the privacy of your personal data (hereinafter referred to as “data”), undertakes to process

and guarantee the security of said data, in accordance with current legislation and, in

particular, that embodied in Regulation (EU) 2016/ 679 of the European Parliament and of

the Council of April 27, 2016, General Data Protection Regulation – “GDPR”.

This Privacy Policy aims to make you aware of how Levata Tour treats your data and your

rights as the data holder.

Any data you make available to Levata Tour will be understood as obtained, processed and

transmitted in strict compliance and in full agreement with the requirements established in

the GDPR and current legislation.

Data Processing and Protection:

In accordance with the provisions of the GDPR, Levata Tour acts as the entity responsible

for processing the data obtained. For any clarification related to this Privacy Policy or the

processing of your data, you can contact Levata Tour at the following addresses:

LEVATA TOUR, UNIPESSOAL, LDA

Address: Caminho do Barreiro, nº 5 9135-103 RIBEIRA BRAVA

E-mail address:contact@levatatour.com.

Type of personal data, Purpose and Basis of Processing:

This policy covers Levata Tour online and offline data collection activities, including data

that it collects through various channels, such as brand websites, agencies, events and/or

fairs in which Levata Tour participates.

 Levata Tour collects and processes your data for a range of purposes:

 Booking or purchasing services: 

 There is a set of data that must necessarily be collected, so that Levata Tour can

organize and provide the requested service (including sending the booking

confirmation and program documents), as well as to manage any complaints related

to the booking or purchase of services;

Other data such as name, date of birth, identification document data, address,

number of loyalty cards, cell phone or telephone number, email address, data relating

to program preferences, other related to interests, reason and details of any

complaint, special occasions and special requests.

The collection of this data is primarily based on the management of the specific

contractual and exclusive relationship between the client and Levata Tour.

issuance, such as: passport data, vaccination record and criminal record data to comply

with legal obligations in certain destination countries. The

Carrying out satisfaction surveys: 

In order to assess satisfaction levels regarding the services provided, Levata Tour may

send you quality surveys. Customers are not obliged to respond to these surveys. The

basis for processing this data is Levata Tour legitimate interest in continually

improving the quality of its services.

 Management and administration:

To comply with accounting/tax and also legal and administrative obligations, Levata

Tour requests information from customers including data such as name, address and

Tax Identification Number. This collection is based on legal obligations, in the

management of the relationship with the customer.

  Commercial and promotional communications:

The data collected, such as name, telephone or mobile number and email address are

used to provide you with information about possible services of interest to you (for

example, marketing communications or campaigns and promotions), managed by

Levata Tour collecting your consent when necessary. At any time, you may object to the

processing of your data for these purposes by communicating to Levata Tour. The

basis for processing this data is the legitimate interests of Levata Tour or, when

requested, your consent.

Sharing personal data:

As part of your reservation and/or purchase, Levata Tour may transfer your data:

I. To entities providing services (hotels, rent-a-car companies, operators, insurance

companies), so that they use them for the purpose of correctly providing each

requested service (in this case, the data only will be used for this specific purpose)

and to comply with the legislation of the destination countries;

II.  To government authorities (e.g.: immigration, border control, public safety and

security entities and combating terrorism).

iii. In the context of merger, acquisition and/or incorporation processes in which it is involved,

when such transfer is necessary within the scope of the legitimate interests of Levada Tour

or third parties to whom the data is communicated.

iv.The processing of your personal data may also be carried out by service providers, who

act on behalf of Levata Tour, namely marketing and digital and social media agencies,

accounting management services, auditors and lawyers, external entities that provide us

with technological services, such as IT platform providers, hosting services, maintenance

and support for our databases.

International Data Transfers:

Any transfer of personal data to a third country will only be carried out within the framework

of compliance with legal obligations or provided that such compliance with applicable

community and national legal standards in this matter is guaranteed.

The data of minors is collected and processed with the consent of their parents or legal

guardian. Regarding this data, parents or legal guardians can exercise the rights that the

GDPR grants to data subjects.

Personal data retention period:

Your data will be kept by Levata Tour for the period strictly necessary to meet the purposes

mentioned above, except when there are conservation obligations imposed by applicable

legislation, or legitimate interest, which require the maintenance of your personal data for a

longer period.

Your personal data collected for the purpose of management and sending you

communications about campaigns and promotions and kept during the validity period of the

card and as long as you are loyal to the program. 

Personal Data Security Measures:

Levata Tour uses appropriate security measures to protect your data, including appropriate

technical and organizational measures to protect it against abusive or illegal processing and

against accidental loss, damage or destruction.

The data is processed by Levata Tour’s employees or authorized service providers,

accessing only strictly necessary data, depending on the specific purposes for which the

data was collected.

Exercising your Rights:

As a data subject, you may exercise the following rights, within the legally established limits:

i. Access to personal data [By submitting an access request, you will be provided

with access and details of your personal data processed by Levata Tour].

i. Rectification of personal data [If your personal data is incomplete or incorrect, you

may request its correction].

i. Right to be forgotten [When exercising your right to be forgotten, Levata Tour will,

if applicable, delete your personal data].

i. Portability of personal data [When requesting the portability of your personal data,

you will receive, in a machine-readable format, the personal data you provided and

which is processed based on your consent or the execution of a contract].

i. Opposition to the processing of personal data [For reasons related to your

particular situation, you have the right to object to the processing of your personal

data by Levata Tour, based on legitimate interest or in relation to direct marketing].

i. Revocation of consent to processing [If you revoke your consent, Levata Tour

will remove your consent from the activity you specify]. 

The exercise of these rights depends on a written request (including a copy with a document

proving the customer identity and mention of the right or rights they wish to exercise), to be

sent in one of the following ways:                     

LEVATA TOUR, UNIPESSOAL, LDA

Address: Caminho do Barreiro, nº 5 9135-103 RIBEIRA BRAVA

E-mail address: contact@levatatour.com.

Once the request has been sent with the necessary information, Levata Tour will respond

within one to two months, taking into account the complexity and number of requests.

Control Authority:

If you consider that there is a problem with the way Levata Tour is processing your data,

you have the right to lodge a complaint with the national control authority (National Data

Protection Commission – CNPD) at www.cnpd.pt.

Information about the use of Cookies:

Consult our Cookies Policy, on our websites, to find out how to manage your Levata Tour

cookie settings, as well as the purposes for their use. 

Changes to the Privacy Policy:

Levata Tour reserves the right, at any time, to make changes or updates to this Privacy

Policy, with these changes being duly updated on our platforms and websites. Check

regularly for any updates or changes to this policy.

Last updated: October 18, 2024