LEVATA TOUR -Terms and conditions

• LEVATA TOUR 

All offers shown contain valid prices and descriptions, unless typographical, subject to change without notice.

All offers are subject to minimum attendee availability.

Composite groups do not use bilingual speeches, and customers are aggregated according to the language requested.

The prices indicated in the offers may not correspond to the final price, as the cheapest ("from") are displayed within the date range in which the offer takes place – prices are seasonal and have different values for different dates.

By making a reservation, the user is sending a reservation request that is subject to confirmation of price and availability, and no type of payment will be made online.

All offers are reviewed between regular periods, being removed after their term and/or availability expires.

However, we provide a personalized service, where all requests are attended to and evaluated by LEVATA TOUR, which will contact the customer by email or telephone, to confirm availability and/or advise other options, if such availability does not exist.

Please refer to our privacy and data protection policy for more information on the processing of personal data. 

 1. PROPRIETARY RIGHTS AND OTHER INTELLECTUAL PROPERTY RIGHTS.

 1.1 The LEVATA TOUR website in GODDADDY.COM, as well as the logos, registered or future trademarks, copyright, and all material contained therein, are the property of the company LEVATA TOUR, UNIPESSOAL, LDA, headquartered at Caminho do Barreiro n. º 5, 9350-103 RIBEIRA BRAVA, with the legal person identification number (NIPC) 518 273 106, RNAAT registration n. º 1833. The economic activity code is designated under n.º. 93233 – Activities of Tourist Entertainment Agencies.

The Terms and Conditions of Use of the website are intended to establish the terms and conditions that govern access to the information and all material contained therein, for the purposes of consultation, exchange of relevant product information.

 1.2 The LEVATA TOUR is for the personal and non-commercial use of the user. Any reproduction, transmission, exhibition, publication, distribution, making available to the public, creation of derivative works, modification, adaptation, translation, transfer or sale of any information, products or services obtained through this website and any other forms of exploitation, in whole or in part, of the content and materials of the LEVATA TOUR website, in particular functions and information made available through LEVATA TOUR even if you have been informed of the possibility of such damages.

1.3 The limitation of liability provided for in the preceding point includes all damage caused to the User's computers, arising from the direct or indirect, incidental or consequential use of the topatlantico.pt website, as well as any damage caused by the dissemination of viruses, trojans and worms, regardless of their origin and mode of transmission.

 1.4 All contents, materials, functions and information made available on the LEVATA TOUR website are the property of the same and protected by copyright law.

1.5 The LEVATA TOUR website may contain information, addresses or materials from other websites that do not belong to the company, for which the authors of these websites will be solely and exclusively responsible; LEVATA TOUR is not responsible for the information, addresses or materials included in these websites.

1.6 The LEVATA TOUR website may contain links to third-party websites. These links are merely informative, and LEVATA TOUR does not assume any responsibility for the accuracy, completeness or legality of their content, for any information, opinions, offers of products or services contained therein. LEVATA TOUR declares that it has no control, regarding confidentiality, security and other risks, over third-party websites.

1.7 The user is responsible, in any case, for the veracity of the data provided, and LEVATA TOUR reserves the right to exclude from the registered services any user who has provided false data, without prejudice to other actions that may be transferred to the courts.

1.8 The User, by sending materials to any of LEVATA TOUR's servers by email or through its pages on its website, agrees to the following:

(i) the materials must not contain anything that is unlawful or inappropriate for publication;

(ii) you must scan for and eliminate any viruses or other destructive aspects before submitting any material;

(iii) you own the material you submit or have an unlimited right to provide it; 

(iv) LEVATA TOUR may publish these same materials without charge and/or incorporate them or any of the concepts described therein in its products.

 2. BOOKING AND PURCHASE CONDITIONS

The general conditions of sale of the services/products made available on this website apply to all bookings made, provided for in the General Conditions, prevailing over these the conditions inherent to each booking and in particular the following booking and purchase conditions.

2.1 All bookings made on the LEVATA TOUR website are under the existing rules for travel and tourism bookings, and therefore have deadlines for payment. For the cheapest prices and special offers, these payments comply with strict rules for this purpose.

2.2 The prices on the LEVATA TOUR website are presented in euros (€) with VAT included and cannot be combined with other existing offers, promotions, protocols, except under conditions proposed by the operator. 

2.3 Whenever any customer requests a quote for a product or service not listed on the website, a fee ranging from a minimum of €150 to a maximum of €450 is charged, which is only refundable and deducted from the account when the services are performed with LEVATA TOUR; otherwise, this amount is non-refundable. 

2.4 On all services requested and booked, a non-refundable payment of 20% is required. After confirmation and subsequent payments required, the amounts paid will be refunded under the following conditions:

a) return of the deductible budgets provided for in point 2.3 if the services are performed with LEVATA TOUR;

b) 80% of the total budget, if the withdrawal occurs within 30 days prior to the trip and for reasons proven and substantiated in writing (death of a family member, impossibility of force majeure, etc.); 

c) loss of the total paid, if the withdrawal occurs in the 96 hours preceding the trip or the beginning of the services with LEVATA TOUR, without the presentation of any justification of the total or partial LEVATA TOUR corresponding to 80% of the total planned;

d) up to 30 days before the effective date of the services, 100% of the total payments;

2.5 Payments are made through a bank account indicated by LEVATA TOUR; 

a) each act of payment is proven by means of an invoice issued by LEVATA TOUR, with all legal fees included;

b) any other that cannot be proven by Portuguese laws or official banking entities, such as virtual currencies or other forms of non-conventional payments, are not accepted.

3. TRAVELERS IN THE EUROPEAN UNION 

3.1 Travellers (regardless of age) travelling within the European Union must be in possession of the respective civil identification document (Passport; B.I, Citizen Card) or others that may be required. LEVATA TOUR declines any responsibility for the refusal to grant visas or the refusal to allow entry to the Traveler in a foreign country; and the customer is also responsible for all costs that such a situation entails;

• to obtain medical assistance, they must be in possession of their European Health Insurance Card.

• nationals of non-EU countries must consult specific information regarding the documentation required for travel at the embassies/consulates of the countries of origin.

3.2. Travel outside the European Union:

• travellers (regardless of age) travelling outside the European Union must be in possession of their civil identification document (passport) as well as a visa if necessary (obtain this information from the agency at the time of booking);

• nationals of non-EU countries must consult specific information regarding the documentation required to travel at the embassies/consulates of the countries of origin.

4.  GOVERNING LAW 

Portuguese law shall apply to all disputes arising from the interpretation or execution of these Terms of Use.

Pursuant to the provisions of article 18 of Law 144/2015 of 8 September, 

https://diariodarepublica.pt/dr/detalhe/lei/144-2015-70215248  we inform you that the Alternative Dispute Resolution entity to be contacted by the consumer, regarding the goods and services provided by this agency, is the CONSUMER CONFLICT ARBITRATION CENTRE OF THE R.A.M., whose website is https://www.madeira.gov.pt/cacc/Estrutura/O-Centro-de-Arbitragem 

Text revised on December 26th, 2024.